Terms and Conditions
Last Updated: 19/09/2024
Welcome to Woodcock AI
These Terms and Conditions ("Terms") govern your access to and use of the Woodcock AI application ("App") and services ("Service") provided by Woodcock AI ("we," "us," or "our"). By downloading, installing, or using our Service, you agree to be bound by these Terms.
Company Information:
- Company Name: Woodcock AI
- Address: First Floor Swan Buildings, 20 Swan Street, Manchester, England, M4 5JW
Please read these Terms carefully before using our Service.
1. Introduction
Our Service includes the Woodcock AI website and the Woodcock AI app for smartphones and tablets, available on the Apple App Store and Google Play Store. The Service enables you to:
- Utilize your own CCTV feeds through our App.
- Process and analyze your CCTV footage using our proprietary artificial intelligence (AI) models.
By using our Service, you agree to comply with these Terms and all applicable laws and regulations.
2. Acceptance of Terms
By creating an account or accessing the Service, you confirm that you have read, understood, and agree to these Terms and our Privacy Policy. If you do not agree with any part of these Terms, you must not use our Service.
3. Eligibility
You must be at least 13 years old to use our Service. If you are between 13 and 18 years old, you must have parental or guardian consent. By using the Service, you represent that you meet these age requirements.
4. Changes to the Terms
We reserve the right to modify these Terms at any time. We will notify you of any changes by updating the "Last Updated" date and, where appropriate, by additional notice. Your continued use of the Service after such changes constitutes your acceptance of the new Terms.
5. Account Registration
5.1 Account Creation
To access certain features of the Service, you may need to create an account. You can register through the App or our website.
5.2 Account Information
You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate and complete.
5.3 Account Security
You are responsible for safeguarding your account credentials and agree not to disclose them to any third party. You are fully responsible for all activities that occur under your account.
5.4 Unauthorized Use
You agree to notify us immediately of any unauthorized use of your account or any other breach of security.
6. Subscription and Billing
6.1 Subscription Plans
We offer various subscription plans with differing conditions, limitations, and features, including the number of connected devices and storage capacity.
6.2 Payment Methods
You must provide a valid, accepted method of payment ("Payment Method") to use paid features of the Service. By providing a Payment Method, you authorize us to charge the subscription fees and any applicable taxes to that Payment Method.
6.3 Token Usage Cycle
You will be billed based on the number of tokens you consume during each billing period. Billing occurs at the end of each billing cycle, and charges are calculated according to your actual token usage. You are responsible for all token consumption during each billing period unless you terminate your account prior to the end of the billing cycle.
6.4 Price Changes
We reserve the right to adjust pricing for our Service or any components thereof in any manner and at any time. Any price changes will take effect no earlier than 30 days following notice to you.
6.5 Cancellations and Refunds
You can cancel your subscription at any time by logging into your account settings. Upon cancellation, you will continue to have access to the Service until the end of your current billing period. We do not provide refunds or credits for any partial subscription periods.
7. Use of the Service.
7.1 Permitted Use
We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your personal, non-commercial use, subject to these Terms.
7.2 Prohibited Activities
You agree not to:
- Use the Service for any unlawful purpose or in violation of any local, state, national, or international law.
- Interfere with or disrupt the Service or servers or networks connected to the Service.
- Use any data mining, robots, or similar data gathering or extraction methods.
- Attempt to gain unauthorized access to any portion of the Service.
8. Data Usage and Privacy
8.1 Data Collection
We collect personal data, including CCTV footage, images, to provide and improve our Service.
8.2 Use of Data
- Processing and Analysis: By using our Service, you agree that your CCTV footage will be processed by our AI models to provide, maintain, and improve the Service. This processing may involve transmitting specific footage to external AI models, including those operated by third-party providers. We employ industry-standard security measures to protect your data during transmission and processing. All processing activities are conducted in compliance with applicable data protection laws and regulations.
- Model Training: Your video content may be used to train, develop, and enhance our AI models and algorithms. This process helps improve the accuracy and functionality of our Service. Whenever feasible, we anonymize or aggregate data to prevent the identification of individuals. By providing your video content, you grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, modify, and adapt your content solely for these purposes.
8.3 Data Sharing
We are committed to safeguarding your personal data and ensuring its confidentiality. We do not sell your personal data to third parties. However, we may share your data under the following circumstances:
- Third-Party Service Providers: We may share your data with trusted third-party service providers who assist us in operating, analyzing, and improving the Service. These providers are contractually obligated to maintain the confidentiality and security of your data and are prohibited from using it for any other purpose.
- Legal Obligations: We may disclose your data if required to do so by law, regulation, legal process, or governmental request. This includes responding to lawful requests by public authorities, such as national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your data may be transferred to a successor or affiliate as part of that transaction.
8.4 Data Retention
We reserve the right to delete old data that is no longer necessary for the purposes for which it was collected.
8.5 User Rights Under GDPR
If you are located in the UK or EU, you have certain rights under the General Data Protection Regulation (GDPR)
8.6 Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.
9. Intellectual Property Rights
9.1 Ownership
All content, features, and functionality of the Service, including but not limited to software, text, graphics, logos, and images, are the exclusive property of Woodcock AI or its licensors and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
9.2 License
We grant you a limited license to access and use the Service for personal, non-commercial purposes. You may not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material without our prior written consent.
10. Software Updates
Our App may automatically download and install updates from time to time to improve, enhance, and further develop the Service. You agree to receive such updates as part of your use of the Service.
11. Third-Party Services
The Service may include links to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services.
12. Service Misuse
You agree not to misuse the Service by:
- Attempting to access or search the Service by any means other than our publicly supported interfaces.
- Interfering with or disrupting the access of any user, host, or network.
- Using the Service to transmit viruses, malware, or other harmful code.
13. Age Restrictions
The Service is not intended for children under 13 years of age. If you are under 13, please do not use the Service.
14. Modifying and Terminating the Service
We continually improve our Service and may add or remove functionalities or features. We may suspend or stop the Service altogether. We may also impose limits on certain features or restrict your access to parts or all of the Service without notice or liability.
15. Our Warranties and Disclaimers
15.1 No Warranty
The Service is provided on an "AS IS" and "AS AVAILABLE" basis. To the fullest extent permitted by law, Woodcock AI Ltd disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
15.2 Disclaimer of Warranties
We do not warrant that:
- The Service will meet your requirements.
- The Service will be uninterrupted, timely, secure, or error-free.
- The results obtained from the use of the Service will be accurate or reliable.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Woodcock AI, its affiliates, directors, employees, or agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages. This includes, without limitation, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or related to your use of the Service.
17. Liability for the Service
We are not responsible for any loss of data or damages arising from your use of the Service. We do not assume any liability for the content you upload or transmit through the Service.
18. Indemnification
You agree to indemnify, defend, and hold harmless Woodcock AI Ltd and its affiliates from any claims, liabilities, damages, losses, or expenses, including reasonable legal fees, arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or any infringement by you of any intellectual property or other rights of any person or entity.
19. Business Uses of the Service
If you are using the Service on behalf of a business, that business accepts these Terms. It will hold harmless and indemnify Woodcock AI Ltd and its affiliates from any claim, suit, or action arising from or related to the use of the Service or violation of these Terms.
20. About Software in the Service
20.1 License
We grant you a personal, worldwide, royalty-free, non-assignable, and non-exclusive license to use the software provided as part of the Service.
20.2 Restrictions
You may not copy, modify, distribute, sell, or lease any part of our software. You may not reverse engineer or attempt to extract the source code of that software, unless laws prohibit these restrictions or you have our written permission.
20.3 Open-Source Software
Some software used in our Service may be offered under an open-source license. There may be provisions in the open-source license that expressly override some of these Terms.
21. Privacy and Copyright Protection
Our Privacy Policy explains how we handle your personal data and protect your privacy when you use our Service. By using our Service, you agree that we can use such data in accordance with our Privacy Policy.
We respond to notices of alleged copyright infringement and terminate accounts of repeat infringers according to the process set out in applicable copyright laws.
22. Apple Device and Application Terms
If you access the Service through an application on an Apple device:
- These Terms are between you and Woodcock AI, not with Apple Inc.
- Apple Inc. is not responsible for the App or its content.
- Apple has no obligation to provide maintenance or support services for the App.
- In the event of any failure of the App to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) for the App to you.
23. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law principles.
23.1 Dispute Resolution
Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.
24. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
25. Entire Agreement
These Terms and our Privacy Policy constitute the entire agreement between you and Woodcock AI regarding the Service and supersede all prior agreements
26. Waiver
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights.
27. Contact Information
If you have any questions or concerns about these Terms, please contact us at:
Email:
Hello@woodcock.ai
Woodcock AI
First Floor Swan Buildings
20 Swan Street
Manchester, England, M4 5JW